Thank you for shopping with KELVANTA COMMERCE LLC. We value product quality and the customer shopping experience. If the product you received has quality issues or manufacturing defects, please contact us in accordance with the policy below.
1. Return Period
For items with quality issues or manufacturing defects, you may contact us to request a return or refund within 14 days of receiving the item.
For return requests made after the 14-day period, we may be unable to provide a refund or return service, unless otherwise required by applicable law.
2. Items Eligible for Refund
The following situations may qualify for a refund or return:
The item has obvious manufacturing defects;
The item develops quality issues under normal use;
The item sustained severe damage during shipping;
The item received differs significantly from the order.
To verify the issue, we may request your order number, photos of the item, a description of the problem, or other relevant information.
3. Situations Not Eligible for Refund
Unless otherwise required by applicable law, the following situations generally do not qualify for a refund based on quality issues:
Normal wear and tear resulting from regular use;
Issues caused by improper use, incorrect operation, or human-induced damage;
Damage caused by unauthorized modification, repair, or alteration of the product;
Requests made after the 14-day return period;
Cases where reasonable order information cannot be provided and the purchase record cannot be verified.
4. Refund Application Process
If you wish to request a refund or return, please contact us within 14 days of receiving the item:
Email: support@kamantstore.com
Phone: 808-998-6832
We recommend providing the following information when contacting us:
Order number;
Purchaser’s name;
Product name;
Description of the issue;
Clear photos of the product and the issue.
Upon receiving your request, we will review the details and inform you of the next steps.
5. Return Method
If we confirm that the item needs to be returned, we will provide you with the appropriate return instructions.
Returning an item without prior confirmation may result in processing delays; therefore, we recommend contacting us before shipping the item back.
Returned items should be kept in their original condition as much as possible and securely packaged to prevent further damage during return shipping.
6. Refund Processing
Once a return has been reviewed and confirmed to meet the refund criteria, we will process the refund using the applicable payment method.
Refunds are typically issued to the original payment account. The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or other payment service provider.
We have no control over the specific processing times of third-party financial institutions.
7. Return Shipping Costs
If a product is confirmed to have quality issues or manufacturing defects, we will handle reasonable return shipping costs on a case-by-case basis.
If the reason for the return is unrelated to product quality, the customer may be responsible for return shipping costs, subject to the specific return arrangement we confirm.
8. Exchanges
For products confirmed to have quality issues, we may offer an exchange depending on stock availability.
If the same product is unavailable, we may provide a refund or another reasonable solution based on the specific circumstances.
9. Legal Rights
This policy does not limit any non-waivable rights consumers may have under applicable federal, state, or local consumer protection laws.
If applicable law mandates broader refund, return, or consumer protection rights than those outlined in this policy, the applicable law shall prevail.
10. Contact Us
To request a refund or return, please contact us at:
