KELVANTA COMMERCE LLC (hereinafter referred to as “we” or “the Company”) respects and values the protection of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website or purchase our products.
1. Information Collection
To process your orders and provide relevant services, we may collect the following information:
Name
Shipping address
Email address
Phone number
Order and transaction-related information
Information related to customer service inquiries
We use this information only to the extent necessary to provide services, process orders, fulfill deliveries, offer customer support, and comply with applicable legal obligations.
2. Payment Security (PCI-DSS Compliance)
We prioritize the security of your payment information.
All online payment transactions are processed through secure third-party payment service providers, who implement appropriate security measures in accordance with applicable **PCI-DSS (Payment Card Industry Data Security Standard)** requirements.
We do not store full credit card numbers or CVV/CVC security codes on our own servers.
Your payment information is typically collected and processed directly by third-party payment processors. These payment service providers may be subject to their own privacy policies and security rules.
3. Use of Information
We may use the collected information to:
Process and deliver your orders;
Communicate with you and provide customer service;
Handle refunds, returns, and related after-sales requests;
Improve our website, products, and shopping experience;
Prevent fraud, unauthorized transactions, and other security risks;
Comply with applicable laws, regulations, and lawful requests.
We will not use your personal information for purposes unrelated to those described in this policy, unless we obtain your consent or are permitted or required to do so by law.
4. Third-Party Service Providers
To fulfill orders and provide website-related services, we may share limited personal information with necessary third-party service providers, such as:
Payment processing providers;
Logistics and delivery providers;
Website hosting and technical service providers;
Customer service and order management providers.
These third parties process your information only to the extent necessary to provide the respective services.
We do not sell your personal information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, handling returns and refunds, resolving disputes, and complying with applicable legal, tax, accounting, and regulatory obligations.
When there is no longer a reasonable business or legal necessity to retain the relevant personal information, we will delete, de-identify, or securely dispose of the information in accordance with applicable laws and our data management processes.
Please note that certain order and transaction records may need to be retained for a specific period as required by applicable law; even if you request the deletion of your personal information, we may still be required to retain information mandated by law.
6. Data Security
We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is absolutely secure. Therefore, we cannot guarantee that information transmission or storage is entirely free from risk.
7. Data Rights
Depending on your state of residence and applicable laws, you may have certain rights regarding your personal information, including:
Requesting access to the personal information we hold;
Requesting the deletion of your personal information;
Requesting the correction of inaccurate personal information;
Objecting to or requesting restrictions on certain personal information processing activities, where permitted by applicable law.
We will review and process such requests in accordance with applicable laws. In some cases, we may need to verify your identity, and we may be permitted or required by law to deny certain requests.
To submit a request for data access or deletion, please contact us.
8. Children’s Privacy
Our website is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the details provided above so that we may take appropriate action.
9. Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, legal requirements, or service adjustments. Updated policies will be posted on this page, and the “Effective Date” will be updated where appropriate.
We encourage you to review this page periodically to stay informed about how we protect and process your personal information.
10. Contact Us
If you have any questions regarding this Privacy Policy, our personal information processing practices, or your data rights, please contact us.
