We currently only ship within the United States; we do not offer shipping to locations outside the U.S. at this time.
2. Which shipping carriers do you use?
Depending on the order and delivery address, we may use domestic carriers such as USPS, UPS, or FedEx.
3. How long does it take to ship an order?
Orders typically require 1–3 business days for processing and preparation.
Once the order has shipped, we will provide tracking information where applicable.
4. How long does delivery take?
Standard shipping within the U.S. usually takes approximately 3–7 business days.
5. How can I track my order?
If a tracking number is available for your order, we will provide it to you via order-related notifications.
You can use the tracking number to check your package’s status on the carrier’s official website.
6. What should I do if I receive a defective item?
If you receive an item with quality issues or manufacturing defects, please contact us within 14 days of receipt.
Please provide your order number, a description of the issue, and photos of the item; we will review your request and advise you on the next steps.
7. Can I return an item or get a refund?
You may request a return or refund within 14 days of receipt for items with qualifying quality issues or manufacturing defects.
Please refer to our Refund and Returns Policy for specific details on the process.
8. Can I return an item if there are no quality issues?
Our refund and returns policy primarily covers quality issues, manufacturing defects, and other situations specified in the policy.
If you wish to return an item for personal reasons, please contact us first to confirm eligibility under our return conditions.
9. How long does it take to receive a refund?
Once a refund is approved, we will process it using the original payment method.
The actual time it takes for the funds to appear in your account depends on the processing times of your bank, credit card issuer, or other payment service provider.
10. How do you protect my payment information?
All online payment transactions are processed through secure third-party payment service providers and comply with applicable PCI-DSS security standards.
We do not store full credit card numbers or CVV/CVC security codes on our own servers.
11. Do you sell my personal information?
No. We do not sell your personal information. To fulfill orders and provide related services, we may share relevant information with payment, logistics, website technology, and other necessary service providers, but only to the extent required.
12. How long is my personal information retained?
We retain relevant information for the period necessary to fulfill orders, provide customer service, process returns and refunds, and comply with applicable legal, tax, accounting, or other statutory obligations.
When information is no longer reasonably necessary for business or legal retention purposes, we will delete, de-identify, or securely dispose of it in accordance with applicable laws.
13. Can I request the deletion of my personal information?
Depending on the privacy laws applicable in your state, you may have the right to request access to, correction of, or deletion of your personal information.
To make such a request, please contact us at:
support@kamantstore.com
14. Can I change the shipping address for my order?
If you notice an error in the shipping address, please contact us as soon as possible.
If the order has not yet been handed over to the logistics carrier, we will do our best to assist with the change. Once the order has been shipped, we cannot guarantee that the delivery address can be modified.
15. How can I contact customer service?
If you have any questions regarding products, orders, shipping, refunds, or other services, you can contact us via the following methods:
Address: 1113 Gracewind Ct, Cincinnati, OH 45231
Phone: 808-998-6832
Email: support@kamantstore.com
We strive to provide you with timely customer service.
