Thank you for choosing KELVANTA COMMERCE LLC. We currently offer shipping services exclusively within the United States and do not support shipping to countries or regions outside the U.S.
1. Shipping Coverage
We currently ship only to valid addresses within the United States, including the contiguous states and Washington, D.C.
Due to logistical limitations, delivery may not be available for certain remote areas, U.S. overseas territories, or special addresses. Please ensure you provide a complete and accurate shipping address when placing your order.
2. Shipping Carriers
Depending on the items ordered, the shipping address, and the selected shipping method, we may use the following carriers:
USPS (United States Postal Service)
UPS
FedEx
The specific carrier will be selected based on the details of your order.
3. Processing Time
Orders typically require 1–3 business days for processing and preparation prior to shipment.
Once the order has shipped, we will provide tracking information (where applicable) so you can monitor the status of your package.
Please note that order processing times may be extended during weekends, U.S. federal holidays, and special promotional periods.
4. Estimated Delivery Time
Standard shipping within the U.S. typically takes:
3–7 business days
Consequently, the total time from order submission to final delivery is generally estimated at 4–10 business days, including processing time.
The timeframes above are estimates, not guaranteed delivery dates. Actual delivery times may be affected by weather, holidays, peak shipping seasons, carrier operations, or other uncontrollable factors.
5. Tracking
Once your order has shipped, we will provide tracking information via order notifications if a tracking number is available.
You can check the status of your package on the respective carrier’s official website.
If tracking information has not been updated for an extended period, or if you have not received your package past the estimated delivery date, please contact our customer service team.
6. Address Information
Please verify that your name, street address, city, state, and ZIP Code are accurate before submitting your order.
Delivery delays, returns, or re-shipments caused by incorrect or incomplete addresses may result in additional processing time and associated fees.
If you discover an error in the shipping address, please contact us as soon as possible. Once an order has been handed over to the carrier, we may not be able to modify the delivery address.
7. Delivery Delays
While we strive to complete order deliveries within the estimated timeframe, the actual shipping process is handled by third-party logistics carriers.
Delivery delays caused by severe weather, natural disasters, peak holiday shipping periods, transportation network disruptions, carrier delays, or other circumstances beyond our reasonable control are outside our direct control.
In such instances, we will assist you in checking your order status to the best of our ability.
8. Contact Us
If you have any questions regarding delivery, tracking, or order status, please contact us:
Address: 1113 Gracewind Ct, Cincinnati, OH 45231
Phone: 808-998-6832
Email: support@kamantstore.com
We currently accept orders and ship to addresses within the United States only.
